Updating profile to remove address

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TessW
TessW

ok, not sure what happened there! I must have clicked submit too soon.

My profile was showing my exact address.... if anyone else has this and doesn't want it to display, I found a way to remove it. In settings, enter your city name. Once I did that, my city, Adelaide, displayed in the place where my address was on my profile.

Hopefully this doesn't mean my address details have been lost from the system altogether?

loxxy65
loxxy65

Hey Tess!! I didn't realize you were a Libra❣❣

TessW
TessW

Haha I'm not. I'm a Pisces! You come up as a Pisces when I look at your profile!

loxxy65
loxxy65

Too Funny!!

michelletrudel
michelletrudel

My whole profile and everything is wonky. I can't even get on the site as it does not recognize me anymore and all my info has been cleared away??? I go to put in my password and nothing, It asks for a credit card and I am a member till 2018. I have been a member since the 5. When I get a reset and do the password thingy..it says my password is wrong and won't let me in again. Very frustrating for a sick girl :( I got the letter and hit the blue tab and it says oupps does not exist??? WTJ HELP please..

Michelle

glenngarside
glenngarside

I had much the same problems; very disappointing. At least I eventually got good advice to use the 'forgot password' link to get a reset. The link in the resulting email worked better than the original or the on-site log-in link, which kept giving a blank 'about:blank' page. Overall it's not a good image for a newly built site. And I object to the default auto-renewal 'update your credit card details now' thing that popped up when I'm nearly a year of membership in the black... told that where to go! Glenn.

TessW
TessW

I'm sure they are working through the issues people are reporting. It's a big task to switch over so could take a bit of time

ninap8
ninap8

I am having problems too. I have been a member since Infinite Quest and it says I joined March 23, 2017. I can't update my payment info. It changed my user name from ninap to ninap8. Very confusing. Hopefully they will get it all sorted out soon.

pbreiter
pbreiter

I also have not been able to update my credit card info. Says it does not recognize my data.

swinter9
swinter9

I finally got logged in but the website repeatedly wants my credit card but will not allow me to save the info. Finally had to remove the auto-renew in order to look at anything else on the site. Glitch # 472 ?

n0toriouskat
n0toriouskat

Ok so let's go through some of the issues and fixes. The memberships were imported in March and October (two different dates in October) so that is why the dates are wrong. We are manually updating these for people who it matters to. Not everyone minds it because it doesn't do anything for or to the membership. If it is an issue and you would like the exact date you joined no problem, email orders@je-media.com give your first and last name and ask us to update your member since area. For the not being able to log in michelletrudel please click on forgot password and enter the email address you used to sign up for your evolve account. Once you get the email you will be able to reset the password and login on that actual account. Now Ninap8 to update payment information, login click on your username on the top right of the page click on settings then cards and addresses. That will save your payment details and you will be on auto renew.

n0toriouskat
n0toriouskat

Once you get logged if there are any problems please let us know by emailing us orders@je-media.com and we will help asap :)